#24 Stand out or go home! Said the customer
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Capítulos
01 · Intro episode #24
3s
02 · Have you ever received such email requests? [Real case examples]
49s
03 · Dear company, stand out or go home! - Said the customer
3m 15s
04 · Nurturing and consolidating trust in the long run
4m 9s
05 · In or out: the customer experience moment of truth
5m 35s
06 · Leverage these 5 drivers to attract and win the customer
7m 1s
07 · The essential support agent's personal trait
8m 57s
08 · Frustrating experiences you just can't afford anymore
11m 1s
09 · Want a copy of this report? Just hit me up: paolo@customerserviceculture.com
13m 20s
10 · When customers start the conversation in the wrong channel
14m 45s
11 · From agents to digital conversations specialists with DCS Personas© >>
12 · Integrate digital support channels wisely
19m 11s
13 · Wrap up: what you bring home from this episode
20m 55s
Descripción
Out there too many voices are asking for customer's attention, time and money. Here's how you can stand out becoming the number one customer's choice. https://bit.ly/Pod-EN24
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| Autor | Paolo Fabrizio |
| Organización | Paolo Fabrizio |
| Página web | - |
| Etiquetas |
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