Transcrito
3 - A Closer Look At NPS
8 de sep. de 2023 ·
10m 40s
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3 - A Closer Look At NPS
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Descripción
In this episode, Bibi discusses the potential misuses of Net Promoter Score (NPS). While NPS is a popular metric for measuring customer loyalty, ignoring its limitations can have serious consequences...
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In this episode, Bibi discusses the potential misuses of Net Promoter Score (NPS). While NPS is a popular metric for measuring customer loyalty, ignoring its limitations can have serious consequences for the quality of your business decisions. Should you be focusing on boosting NPS, or elevating a customer-centric approach?
Did you know that you can also read CX To Go episodes as published articles, watch them as videos on YouTube, and discuss them on our community forum? Find all of these options at thepodpirenetwork.com/cx/cxtogo.
mostra menos
Did you know that you can also read CX To Go episodes as published articles, watch them as videos on YouTube, and discuss them on our community forum? Find all of these options at thepodpirenetwork.com/cx/cxtogo.
Información
| Autor | The Podpire Network |
| Organización | The Podpire Network |
| Página web | - |
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