Hello, hello, hello listeners of „Good Morning BSS World” podcast. Welcome to the 43rd episode of this show, where you can find interesting stories and interview from the world of business services.
Today, I have for you a great chat with Peter Ryan from Ryan Strategic Advisory. Peter is based in Montreal, Canada. I am in Warsaw, Poland – so we built the over Atlantic bridge and had a chat about the Front Office Omnibus Survey Peter’s organization did in the beginning of 2021. It was not the only one subject of our talk. We also did discuss the changes in Call Contact Centre industry, we did took a look into the future, as well as new role of knowledge management.
Grab a large coffee, sit down comfortable and listen to our talk.

If you liked this episode give a thumbs up and share it with your friends. There are mores such stories you can listen to in „Good Morning BSS World” podcast – why not to subscribe? You are very welcome!

You can find Peter Ryan here:
Web page – https://ryanadvisory.com/
LinkedIn - https://www.linkedin.com/in/peter-ryan-montreal/

The book Peter recommends is:
KISS: Behind the Mask - https://www.amazon.com/KISS-Behind-Official-Authorized-Biography/dp/0446695246
But there are also other „KISS” books:
Face the Music: A Life Exposed - https://amzn.to/3aY5JSm
Nothin' to Lose: The Making of KISS (1972-1975) – https://amzn.to/3eSiSxi

If you’d like to contact me, those are the places I am at:
LinkedIn - https://www.linkedin.com/in/wiktordoktor/
YouTube - https://www.youtube.com/user/wiktordoktor
Twitter - https://twitter.com/drwiktor
Instagram - https://www.instagram.com/wiktordoktor
And if you have interesting stories from BSS World, you’d like to talk about, feel free to write to me. Either via LinkedIn or on my email wiktor.doktor(@)proprogressio.pl