Wayne Creamer from Symoda joins the podcast to discuss their client-facing customer service platform. Symoda aims to improve the customer experience for MSPs and their clients by providing better communication, self-service solutions, and a focus on the client's overall support experience. The platform integrates with popular PSAs like ConnectWise and Autotask, allowing MSPs to create and update tickets directly within the app. Symoda also plans to harness AI to automate tasks and provide a more seamless experience for end users.Key Takeaways:

• Symoda is a client-facing customer service platform that improves the customer experience for MSPs and their clients.
• The platform integrates with popular PSAs like ConnectWise and Autotask, allowing MSPs to create and update tickets directly within the app.
• Symoda aims to automate tasks and provide self-service solutions to improve efficiency and reduce friction in the support process.

=== Websites Referencedhttps://symoda.com/=== PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.Interested but still have questions? Email PitchIT@ConnectWise.com.Join the PitchIT  waitlist for next year: https://www.connectwise.com/theitnation/pitchit=== #ITBusinessPodcast #MSP #ConnectWise #PitchItProgram #SharkTank #StartupInnovators #MSPSupport #ChannelProgram #Symoda #CustomerService #MSPCommunication #PSAIntegration #AutomatedTasks #CustomerExperience #MSPClient  === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024