Ever grappled with the delicate dance of feedback as a leader? Claudio and Bernadette delve deep into the world of communication, sharing candid moments from their own experiences that reveal the profound impact of vulnerability, humility, and confidence. "Fixing Feedback" becomes a guidebook as they dissect the fine line between constructive critiques and discouraging comments, proving that the true art lies in the human touch behind each word exchanged. Every leader has faced those moments—those tough conversations that can either forge or fracture a team's spirit.

Then, it's all about the finesse of performance reviews, which often come with their own set of anxieties for both the reviewer and the reviewer. Taking the edge off with a little small talk isn't just pleasant—it's strategic, serving as a bridge to deeper understanding and connection. And when anger flares? We unpack why that's a fleeting fix, advocating for emotional intelligence as the cornerstone of leadership communication.

Emotional intelligence is the thread weaving through our tales of personal trials, whether it's wrangling parenting frustrations or navigating the tightrope of leadership versus empathy. For leaders looking to elevate their team dynamics or anyone eager to master the subtle symphony of human interaction, our exchange is a wellspring of wisdom.

Connect with Bernadette: https://www.instagram.com/the.band.tee.ceo/

Connect with Claudio: https://www.instagram.com/claudgambin/

Invest The Difference is sponsored by GFG Solutions: https://gfgsolutions.com/

GFG Solutions is dedicated to providing peace of mind, clarity, and happiness to business owners and managers. We offer comprehensive financial services, including tax preparation, bookkeeping, payroll, and more, to help businesses meet their financial responsibilities. Additionally, our consulting services help businesses align their decisions with their financial goals for optimal success.