Cleaning customer pet peeves are so common. And most house cleaners never bother to find out how irksome they can be. Homeowners complain "I hate this about my residential cleaning service, I hate that." "It upsets me, or it bothers me that my maid does such and such." Once you learn how to flip the customer disappointment, you can turn pet peeves into a fortune. Today's Ask a House Cleaner sponsor is #SavvyCleaner training and certification for #cleaningbusiness owners and their employees (https://savvycleaner.com/join) And your host today is #AngelaBrown *** CLEANING CUSTOMER PET PEEVES CHAPTERS ***
0:00 - Homeowners have pet peeves with their house cleaners
0:29 - Should you ask a cleaning client about their pet peeves?
0:57 - How to train your customer to talk nice about you
1:34 - How to read between the lines in recognising customer disappointment
1:58 - Don't be irksome, be prepared with your cleaning supplies
2:52 - Slow house cleaners who are sloppy bother cleaning customers
3:14 - Let homeowners share with you their "wish list"
3:35 - Happy customers tell their friends and send referrals
5:05 - Residential cleaning should be a joyous job that earns you a fortune *** PROMISED LINKS AND GOOD KARMA RESOURCES ***
Soft Skills - Customer Relationship Management - https://youtu.be/zkRWE-mOxG8
How to win Friends & Influence People - https://amzn.to/2AMouJg
Dealing with the Crazy Makers in Your Life: Setting Boundaries on Unhealthy Relationships - http://amzn.to/2vmK4R3
The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts - https://amzn.to/2zSj3b9
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https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? ***
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers.
Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top-quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help.
Our host, Angela Brown, a professional house cleaner for 25 years, ran and managed one of the largest independently owned cleaning companies in the Southeast United States. She is the CEO and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
https://FunnyCleaningShirts.com *** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o
HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown
PRODUCER: Savvy Cleaner https://savvycleaner.com