In this episode of Ask Christina First, she talks about the effects of customer service on you, your business and your branding. The belief that customer service needs to be done in a particular way, can actually trap you. It’s imperative you understand the systems you have set in place around your customer service. Those systems require a due diligence that will determine if they are a fit for you or not. A big question to ask yourself is, do these current systems match the nature of my business or what I promised my clients in the beginning? Rerouting back to the basics of your business can help you answer new questions that bring insight and improvements. How is your product delivered? Can your customers get in contact with you easily? Does your website include what’s necessary? You have to create systems that serve you and your type of business.

In this episode you will learn:

1. How does customer service affect you, your business and branding.

2. Not all customers service systems work in your favor; find what works for you through trial and error.

3.Why customer service creates the nature of your business.