Preparing for high travel volumes is a part of the process of planning for the passenger experience. A recent advisory in preparation for high volumes of passengers this summer time by the Transportation
Security Administration has guidance for passengers and learning points for airports.
Ekelem Airhihen is a trained mediator, chartered accountant, certified finance and IT consultant,
certified in policy and public leadership, and an airport customer experience specialist, has an MBA from the Lagos Business School. He is a member of, the ACI Airport Non-aeronautical Revenue Activities Committee; and is certified in the design and implementation of KPIs for airports.