Jonathan Tullett is the research manager, IT services for IDC sub-Saharan Africa, and Francis Hook Regional Manager, IDC East AfricaThey discussed Business processes disruption – cloud services, especially SaaS, VOIP services, general communications especially where local peering is an issue, usage of internet-based applications in logistics and supply chain, smart city initiatives.Financial services, international payments, and local payments dependent on internet access Government service delivery especially where websites and systems are foreign hosted Electronic commerce, online trading, and payment-related systems.An Internet shutdown is an intentional disruption of Internet-based communications, rendering them inaccessible or effectively unavailable, for a specific population, location, or mode of access, often to exert control over the flow of information.Internet shutdowns can happen at a national level, where users across the entire country are unable to access the Internet, or at a subnational level, where mobile and/or fixed Internet access in a state, city, or other localized area is cut off.