Mike Miller talks about challenges that are top of mind to CX professionals. He talks through the day-to-day with direct communication with customers.

- What would you say are the most pivotal responsibilities you have, as a Customer Success Manager? / Where is most of your focus placed on a daily basis?
- Can you give us perhaps the top 3 Customer Challenges that you've run across, and what specific solutions have you found to be the most helpful?
- How do you personally go about gaining and retaining Customer Trust/ What do you find to be most helpful with this in your daily interactions?
- What's a Business/brand that has wowed you with their exceptional CX?
Lastly, he discusses Coldplay as the brand that wows him. Creating an experience that is unforgettable.