In this episode, Helen is joined by Nicki Osborne, the Customer Experience Manager at M & G Plc.

Nicki talks about her role in leading the Customer Vulnerability Programme within M & G, and shares her experience and advice for others looking to implement an organisational vulnerability strategy .

To connect with Nicki:
LinkedIn - https://www.linkedin.com/in/nickiosborne/


To download the FCA's guidance on the Fair Treatment of Vulnerable Customers:
https://www.fca.org.uk/publications/finalised-guidance/guidance-firms-fair-treatment-vulnerable-customers


You can also follow Helen for future episodes and more consumer vulnerability information:

Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com