Did you know that conversation, one of the oldest human technologies, is reshaping the future of how we interact with machines? We’re not talking Siri or Alexa here, but conversational AI, interfaces anyone can create and hyper automation that links together our intentions, tools and technologies. Join us in this episode of This Anthro Life as we delve into the fascinating world of conversational AI, hyper automation and composable software systems with the brilliant mind of User Experience (UX) pioneer Robb Wilson. Discover why embracing conversation and removing the barriers of complex software interfaces might just be the key to unlocking new opportunities and improved outcomes in the digital age.
In this thought-provoking conversation, we explore the potential shift away from antiquated software interfaces and the exciting possibilities that conversational AI brings. From the potential of no-code approaches and decentralized business models to the interconnectedness of user experience, customer experience, and employee experience, we provide fresh insights on how automation can evolve how we work, interact with technology, elevate customer service, and foster creativity.


Key takeaways:

• Learn how to create your own skills ecosystem and embrace a no-code approach to building AI interfaces.
• Understand the potential of conversational UI to revolutionize how we interact with technology.
• Explore the impact of hyper automation on customer service experiences and employee creativity.
• Conversational AI and hyper-automation could transform jobs by automating routine tasks and freeing up humans for more creative work.
  Decentralized organizations and composable UIs that allow access to all software through natural language could reshape business models.
• Total experience design must consider both customer and employee experiences to be effective.
• Responsible development of conversational AI could help create more empowering technologies.
• Automation provides the opportunity for humans to engage in more meaningful social interactions.
• The future of work and business will likely involve a blend of human creativity and machine automation.

Our insightful guest, Robb Wilson, brings a wealth of expertise on hyper automation and composable systems. As the founder of OneReach.ai, a company specializing in creating tools for companies to build their own Alexa-like ecosystems, Robb understands the power and potential of AI in transforming industries. Get ready to be inspired and informed by his insights!


Key Topics of this Podcast:
00:00:23 The future of technology is conversational.
00:06:06 Relaxation and space foster creativity.
00:09:42 Humans can adapt and find value in automation.
00:14:58 Decentralization is the future.
00:22:26 Automation creates space for connection.
00:27:30 Total experience is transformative.
00:30:26 Employee-first approach in business.
00:35:15 Revolutionizing technology through conversational interfaces.
00:41:00 The future of software interfaces.
00:44:36 Explainability is crucial for trust.
00:55:06 Machines should make human-like mistakes.
01:01:11 Unlocking software through conversational UI.
01:06:37 Automation enhances customer experiences.


About This Anthro Life This Anthro Life is a thought-provoking podcast that explores the human side of technology, culture, and business. Hosted by Adam Gamwell, we unravel fascinating narratives and connect them to the wider context of our lives. Tune in to https://thisanthrolife.org and subscribe to our Substack at https://thisanthrolife.substack.com for more captivating episodes and engaging content.


Connect with Robb.
WilsonLinkedin: https://www.linkedin.com/in/invisiblemachines/
Website: https://onereach.ai/

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