Heartbeat #14 - The art of being Earnest with Front Office Service Leader, Cheong Wen Jie (Singapore)
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Descripción
The art of being Wenjie is being earnest and he is the guy you want to have in your team because he is a positive individual who is open to...
mostra másThoughts:
As we generously give our heartfelt services to our guests, do we also allow ourselves to receive the generosity from our guests in return?
While maximising the yield of hotel rooms revenue, are we doing it in the right conscience and not discounting the experiences from our guests who choose to stay with us?
Información
Autor | Kylie Tay |
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