Don't be fooled by her soft-spoken nature! I am convinced that Cindy is a powerhouse when it comes to problem handling. Working in a hotel sometimes mean that you become responsible for the lives and experience of the guests even before they step into the premises. Having what it takes to anticipate, comfort, and understand the guest's needs and expectations is a skill that can be learned but to have the heart, free of judgements and openly receiving and reacting in the moment is really an innate talent. More importantly, setting a good example as a leader brings the positivity into the workplace.

Thoughts:
When and how do we start understanding our guests as individuals?
How do we free ourselves from the inevitable pre-conceptualised stereotypes?