Mish is an Accomodation a manager for AIRBNB listings in Ontario, Canada. AIRBNB may not be a mainstream hospitality model, but the Essence of Airbnb is true to traditional hospitality where we welcome guests to our homes. Let’s hear how she hosts people locally and globally, workers and leisure’s to give them a taste of Canadian hospitality. As the industry shifts into the gig economy in the last few years, how do we pivot and learn from them? Hint: the personalisation and autonomy brings about plenty of space of creativity.

Thoughts:
Do you think AIRBNB is a direct competitor to hotel accommodations?
How do we understand the needs of personal space of our customers and communicate effectively?