Whoa! Didn't see that coming did ya? House cleaner does a job for a customer - gives it their best and gets screwed big time. What you need to know to manage customer expectations and end up winning the business game. Some customers are sneaky - but this bad behavior can be prevented. Align your marketing strategy to meet and exceed your customer's expectations without getting ripped off. Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown FREE CLEANING WORKSHEETS - https://savvycleaner.com/worksheets *** HOUSE CLEANER GETS RIPPED OFF CHAPTERS ***
0:00 - Did you ever get ripped off by a customer?
0:10 - Meet Angela Brown the House Cleaning Guru
0:20 - A client wants to add on work but refuses to pay
1:28 - Who was authorized to approve the work?
2:25 - Be clear about the service you provide for the price paid
2:46 - How Customers take advantage of an hourly rate
3:20 - Offer packages that include popular upsell jobs
4:14 - Get pricing agreements from customers upfront
4:59 - Create new business rules now to manage client expectations
5:49 - Don't allow employees to change job agreements without approval *** PROMISED LINKS AND GOOD KARMA RESOURCES ***
Boundaries: When to Say Yes, How to Say No To Take Control of Your Life - https://amzn.to/3AD0CAO
Buyer Personas: How to Gain Insight into your Customer's Expectations, Align your Marketing Strategies, and Win More Business - https://amzn.to/3mRuIvN
Customer's Expectation: The Ultimate Guide For Business To Respond To Your Customer's Needs: Customer Relationship Management - https://amzn.to/3lzdpju
How To Improve The Business Process: Tips On Improving Customer Expectations For Your Business - https://amzn.to/3AF5UvM
Management: Meeting and Exceeding Customer Expectations - https://amzn.to/3FEsuIL
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*** CONNECT WITH ANGELA ON SOCIAL MEDIA ***
LinkedIn: https://www.linkedin.com/in/savvycleaner/
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https://housecleaning360.com *** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
https://FunnyCleaningShirts.com *** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o
HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown
PRODUCER: Savvy Cleaner https://savvycleaner.com