When we asked ChatGPT to write me an intro for this interview it suggested the following: “Over the past few years, generative AI has emerged as a powerful tool for businesses to automate various tasks and gain a competitive edge. In the insurance industry, generative AI is being used to streamline operations, reduce costs, and enhance customer experience. From underwriting to claims processing, generative AI is transforming the insurance landscape.”

It is indeed a fine example of self-promotion, but does it truly reflect reality?

My guests are Danilo Raponi, Group Head of Innovation and Emanuele Colonnella, Innovation Activation Manager at Generali and we are discussing the state of generative AI in Insurance, but not only.