Matt Reiner is a Content Creator for K15t, a company that provides solutions for Atlassian. He has worked on multiple product teams in a range of roles including technical writer, product marketer, content designer, and speaker. Matt joined us on the podcast to talk about the challenges and opportunities related to creating and managing product information.
Some of our discussion included:

1. The benefit of embedding AI into product information - and the challenges the can arise when it is.
2. The importance of in-app messaging.
3. The tools and processes needed in product management for capturing and managing product information and documentation.
4. How to both document insights and the decisions made from them.
5. Opening product documentation tools to everyone for read and edit access.

About Matt

Matt Reiner is an experienced Content Strategist with a demonstrated history of working in the computer software industry. He is skilled in Agile Scrum framework and related tools, Communication, Technical Writing, Video Production, Customer Interaction, and Strategic Planning. A strong writing and media professional, Matt presents at content strategy and product information management conferences, including LavaCon. Matt has a Bachelor of Science focused in Computer Information System Technology from the University of Pittsburgh.

Where You Can Find Matt:

• LinkedIn: https://www.linkedin.com/in/matthewreiner/
• X (formerly Twitter): https://twitter.com/reinermatthew
• Website: https://www.k15t.com/

Additional Resources:

• The Hidden Life of Information in Product Development
• Release Notes: A Guide to Improving Communication With Users
• In-App Messaging for Product Teams: Types, Best Practices, and Real-Life Examples