Navigating the Idea of The Age of the Individual | Saari Gardner
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Descripción
We have Saari Gardner joining us today, who is currently the Vice President of Advisory and Managed Services at Walker Information, a company that helps organizations leverage XM capabilities to...
mostra másHer background and role and Walker 0:53
The Age of the Individual 3:24
Organizations are still sitting in the age of the customer 5:58
Navigating values and avoiding offense 11:20
Listening 13:17
Helping CX leaders adjust 17:49
“A Boycott’s really an extreme expression of being a detractor of a brand, and so again thinking about a person’s values. They color everything that they do, all of the decisions that they make and it impacts who they’re gonna spend their money with, and I think in the great resignation we’ve really seen it also dictates who they’re gonna work for.” 6:40
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Autor | Gabe Larsen |
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