Payment Options
If you previously signed up for direct deposit or debit card, we use the account
information from the prior claim and send payment to the same debit card or bank
account unless you select a different option or change your account information. Follow
the instructions below to sign up or change your payment method.
1. Direct Deposit
To sign up, review, or change prior account information, use ui.texasworkforce.org,
or call Tele-Serv and select Payment Option. Enter the nine-digit routing number,
account number, and account type of your checking or savings account from a U.S.
bank or credit union. Find that information on a check, not a deposit slip. It takes up
to eight days to verify direct deposit information. If you request payment during the
eight-day verification period, we pay you by check.
2. U.S. Bank Debit Card
If you do not select direct deposit, TWC sends your payment to
a TWC Visa® debit card from U.S. Bank, called the Reliacard®.
Contact ReliaCard customer service at 800-657-6343 if you have
questions or need a replacement card.
If you have never received benefits by debit card, your card and
instruction packet will arrive five to seven days after we send your first payment to U.S.
Bank. When you receive the packet:
■ Read and follow all of the instructions.
■ Call 800-657-6343 or go to www.usbankreliacard.com immediately and follow
the prompts to activate your card and select a Personal Identification Number
(PIN). If you do not activate your card, your benefits revert to the state after
one year and cannot be reissued.