Powering CRM Omnichannel Customer Support In the Future | What Companies Can Do to Transition
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Descripción
Today we’re going to talk about how exactly a CRM will power omnichannel customer support in the future. Companies that are really achieving success are building an omnichannel customer experience...
mostra másTrue Omnichannel support 1:03
What is omnichannel support? 3:13
Making the transition 4:57
Remote work 9:16
“True omnichannel support ensures seamless transition and consistent experiences from one channel to the next. I think companies providing effective omnichannel support are collecting and harnessing information gained through each and every action. That’s different than just talking on a couple of different channels.” 1:03
Información
Autor | Gabe Larsen |
Página web | - |
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