S1. Ep 4 - (Part 1) The Economic Power of Emotions In Business
15 de dic. de 2023 ·
20m 42s
Regístrate gratis
Escucha este episodio y muchos más. ¡Disfruta de los mejores podcasts en Spreaker!
Descarga y escucha en cualquier lugar
Descarga tus episodios favoritos y disfrútalos, ¡dondequiera que estés! Regístrate o inicia sesión ahora para acceder a la escucha sin conexión.
Descripción
In Part 1 of Episode 4 of Strategy Edge, Christopher Roberts delves into the powerful role of emotions in business. Referencing Maya Angelou and a coffee shop scenario, he highlights...
mostra más
In Part 1 of Episode 4 of Strategy Edge, Christopher Roberts delves into the powerful role of emotions in business. Referencing Maya Angelou and a coffee shop scenario, he highlights how emotions outweigh product improvements and drive up to 70 points in CX scores. Challenging the idea of purely pragmatic B2B decisions, Chris explores emotions' hidden influence. He navigates planning, measurement, and active management of emotions in delivering exceptional customer experiences, emphasizing their pivotal role in achieving superior CX.
mostra menos
Información
| Autor | Engaged Strategy |
| Página web | - |
| Etiquetas |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company
