SD #101 - Transaction or Interaction? Win your customer’s heart and watch your business thrive.
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6 de feb. de 2018 ·
53m 22s
Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction,...
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Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction, where you are truly serving their needs. You’ll learn Jill’s 7 Ingredient Customer Experience Transformation process and understand why it is so important to develop a customer experience strategy and how this will help build your bottom line and free you from your business.
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| Autor | Shirley Dalton |
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