Tao of Sports Ep. 169 – Ruby Newell-Legner (Founder, Fan Experience Institute)
27 de jun. de 2013 ·
36m 54s
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Descripción
Fan experience is quickly becoming one of the hottest topics in sports business, as teams look to enhance how each customer feels upon a trip to the venue. Ruby Newell-Legner...
mostra másFan experience is quickly becoming one of the hottest topics in sports business, as teams look to enhance how each customer feels upon a trip to the venue. Ruby Newell-Legner works with several teams and leisure facilities in order to improve every touch point of the customer experience through guest relations, discussing how her 7 Star Service System has increased retention for various teams. Newell-Legner talks about founding her online webinars, The Fan Experience Institute (www.7starservice.com), in order to help mentor those in the sports world at improve the product in the stands and concourses. Twitter: @7StarService
Información
| Autor | Tao of Sports Podcast |
| Organización | Tao of Sports Podcast |
| Página web | - |
| Etiquetas |
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