While many of us wish we lived in households or worked in organizations free of disagreements, the reality is that conflict is a part of work and life, in general. Knowing this, it's important to understand how to navigate these disputes with integrity and a cool head.  In today's episode, I share the 14 tips outlined by Swetha Amaresan's in her article "14 Conflict Resolution Skills to Use with Your Team and Your Customers." These tips are useful in not only a professional setting, but also in personal relationships and friendships. Listen and let me know some skills that have helped you to overcome disagreements.  Let's get into it.