When effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience.

In this week’s episode, host Ruth Zive sits down with Natalie Romano, Global Sales Leader at Avaya. With over 20 years of expertise in the contact center world, Natalie offers a 360° view into how AI is reshaping customer connections for some of the world’s best-loved brands. Tune in for her insights on how AI is driving innovation in customer service, as well as the essential balance between pushing boundaries and acting responsibly.

Join us as we discuss:

• Natalie’s POV developed working on all sides of the contact center, from implementation to selling to enablement
• Her formula for success and why it works: great Customer Experience (CX) + great Employee Experience (EX) = Business Growth (BG)
• Effective strategies for integrating AI into contact centers today