Why Contact Center Operators Need to Take Advantage of Intelligent Automation
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Descripción
Call center agents are the frontlines of the contact center. They must be able to seamlessly navigate multiple communication channels—in real-time—across the customer journey. This is where a core suite...
mostra másIntelligent automation has the power to bridge communication channels and back-end systems across the enterprise, to deliver a single view of the customer. Built on a case management approach, combining AI and automation capabilities can enrich case logic by providing recommendations for better, faster problem resolution. Additionally, this convergence of technologies can also help contact center operators maintain comprehensive communication histories across every channel, and ultimately empower agents to consistently meet customer expectations.
In this episode of Appian Talks, Appian’s Director of Product Strategy, Arturo Oliver, reveals the secret to transforming your contact centers. Listen to discover how to build a smarter contact center and provide intelligent customer engagement.
Learn how to transform your contact center with an innovative platform powered by industry leading case management: https://www.appian.com/platform/customer-contact-center/
Información
Autor | Beyond Transformation |
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