Finding the right balance between grace, mercy and accountability is tough, I get it. We want to give people chances to make things right. But sometimes with no consequences, problems drag on. I've wrestled with straddling this line as a leader. Sometimes I’ve found the right path and other times I’ve made a mess of things. Through trial and error, I’ve learned a few things. Hopefully, I can share something in this episode which will help you find that right path.

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