Connor Bice, Director of Operations for the Arch Collaborative and Andy Little, EM Physician in Central Florida, speak on clinician turnover and how it’s related to the EHR experience. Connor speaks on data collected, at the height of the COVID-19 pandemic, which shows a 20% increase in clinician turnover in the last 2 years. Andy touches on the hardships on how organizations have struggled to train new users on how to properly use the EHR system, many don’t know it well enough to be able to document core requirements appropriately. He speaks on how there are more regulations from government today when it comes to documenting, this adds to the burden of taking even more time in documenting each day. “It’s about the patient,” Andy says and it’s one of the few things you can do for them. He speaks on how having 24-hour support is very helpful, especially during high peak volume times. The challenge then is to use the EHR as a solution and not allow it to become a problem. It’s important to invest in creating dot phrases, and macros. It may take 20+ hours to do so, however it will make a shift that much better because the EHR experience was better.