Monique Rasband, KLAS’ VP of Strategy & Research in Imaging & Oncology, speaks with Justin on the impact of the COVID-19 pandemic on healthcare and the urgency for timely adoption and need for new technology. Monique touches on the importance of relationships between providers and vendors during this time, and how working together to figure out what problems are trying to be solved will benefit all parties. “A key factor is understanding each other’s needs is setting proper expectations,” Monique adds. The challenge then is the ability for providers and vendors to properly implement, utilize and execute new technology, this will ensure the needle is moved in the right direction in terms of pressing patient care.